Background pattern.

CITY PULSE 2023: THE FUTURE OF CENTRAL BUSINESS DISTRICTS

GENSLER RESEARCH INSTITUTE
How can downtowns adapt to a changing world and deliver great experiences?

Over three years after the pandemic began, central business districts (CBDs) are grappling with complex, intertwined challenges related to business closures, reduced foot traffic, and, in some areas, widespread office vacancies. It’s clear that downtown revitalization efforts must prioritize the immediate concerns of economic recovery while also anticipating the long-term effects of the pandemic on urban life — many of which will likely unfold over decades.

With that in mind, we begin this report by providing an overview of the current state of CBDs, pulled from the perspectives of 26,000 urbanites in 53 cities across six global regions. The remaining sections of the study are devoted to three different downtown personas: residents (people who live in their CBDs), employees (people who are employed at a business or organization in their CBD), and local visitors (people who neither live nor work in their CBD but live in the city proper). By appealing to the broad mix of people who live, work in, and visit their CBDs, urban centers can enter a new age of vitality.

Data for the Gensler City Pulse Future of the Central Business District (CBD) Study was gathered via an anonymous, panel-based survey of 26,007 total urban residents in 53 cities across the world. The survey was conducted online from May 1 to June 18, 2023. Learn more about our methods.
Diagram shows differences in downtown experiences of residents by household composition type.